Doctor
We operate a “Telephone First” consultation system.
If you need a consultation with a doctor please phone the surgery on 028 9074 6535 as close to 8.30am as possible. A member of the reception will take some details and add your name to that day’s list, this means your call will be returned on that day. It is very important to keep your phone free and available to you while waiting on telephone appointment. We are an extremely busy practice and ask that you phone as early as possible as we do not have unlimited capacity.
Emergency Appointments
If you have a medical emergency you must phone the surgery at 8.30am to speak with a member of the team and they will help to provide you with an appointment. You will be asked what the nature of the emergency is; this is to help you by insuring more urgent medical needs are not left to the end of the session.
Practice Nurse
Our Practice Nurse operates a strict appointment system. If you need to see a nurse for any of the following reasons you will need an appointment:
Chronic Disease Management (Asthma, COPD, Diabetes), Cervical Smears, Immunisations, complex wound management, Ear Syringing, Spirometry, New Patient Medical, Warfarin Monitoring.
Health Care Assistant
Our treatment room operates a strict appointment system. Treatment room is only suitable for patients attending for:
- Blood Tests / Blood Pressure Check / B12 Injections / ECG’s / simple wound management
Unable to keep an appointment
Please do not waste appointments
Appointments are wasted each week by patients not attending and not notifying the practice in advance. If you are unable to attend, please let us know - someone else may need that appointment! Appointments can be cancelled, by telephone or in person.
Please note
- Any patient who is late for an appointment will be asked to book another appointment
- Action will be taken if any patient repeatedly fails to attend for booked appointments